We respond to all messages and emails in the order they’re received, and we do our best to reply as soon as possible. Most inquiries are answered within 24 hours.

Orders are typically processed within 1 to 3 business days after purchase. Most packages leave our warehouse within 24 hours, but during high-demand periods, processing may take up to 3 business days.

Our warehouse ships orders Monday through Friday, excluding major holidays. Once shipped, you’ll receive a tracking number by email. Delivery times vary by location but generally range between 5 and 25 days after shipment.

If an item is temporarily out of stock, we’ll notify you by email with the estimated restock date. If it won’t be available within two weeks, we’ll issue a full refund automatically.

Because our warehouse works quickly, it may not always be possible to modify an order once it’s placed. If you notice an error, email us right away with your name and order number. We’ll do everything we can to correct it before the package departs, but changes cannot be guaranteed after dispatch.

Depending on the size or type of products, your order may arrive in separate packages, sometimes delivered one or two days apart.

Because our warehouse team works quickly, it’s important to contact us as soon as possible if you notice an address error. Please email us right away with your full name and order number so we can try to update it before the package ships. While we can’t guarantee changes once the order has been processed or dispatched, we’ll always do our best to help.

You can track your shipment anytime by visiting the Track Your Order page in our main menu or on the homepage. Enter your tracking number to see the latest updates on your package. If you need help finding your number or understanding the tracking status, our customer support team will be happy to assist you.

We’re sorry your order didn’t arrive in perfect condition. Please contact us with your name, order number, and a brief description of the issue. We’ll make it right as quickly as possible.

Tracking updates may take time to appear, especially for international shipments. Once a package leaves our warehouse, some postal systems do not update tracking data until it reaches your country. If more than a few days have passed without updates, please reach out to us so we can verify your shipment status.

If your order is marked as delivered but hasn’t arrived, please first check with your local postal service or delivery office. In most cases, they can locate it quickly. If the issue remains unresolved, contact us and we’ll assist you.

Contact us immediately so we can resolve the issue. All Moyoama products are covered by a 30-day Money Back Guarantee from the date of delivery. Please reach out within that period so we can provide a refund or replacement as needed.

Yes. Our pillows are designed for easy maintenance. Wash them on a gentle cycle using mild detergent and let them air dry completely. Avoid bleach or high heat to preserve the materials.

Some of our pillows include removable covers, while others are fully washable as a single piece. Please refer to your product’s care label or the product page for exact instructions.

Yes. The materials used are chosen for their smooth, gentle texture. They are designed to be comfortable against delicate, healing skin and safe for daily use during recovery.

Absolutely. Many customers continue to use their pillows at home, in bed, or while traveling. Their balance of softness and support makes them great for relaxation even after recovery is complete.

They help reduce pressure on sensitive areas, protect incision sites, and provide comfort while resting, sleeping, or traveling. The ergonomic design helps patients move more confidently and rest more comfortably during recovery.

Yes, as soon as your healthcare provider approves movement. Many patients find the pillow essential when traveling home after discharge and during the first weeks of recovery.

Absolutely. One of the most common uses is as a seatbelt cushion for car rides after surgery. The pillow acts as a soft barrier between the belt and your body, allowing you to travel more comfortably and confidently. It can also provide relief when sitting at a desk, on the sofa, or during long flights.

Yes. Many customers like to use a wrapped cold or warm pack for extra comfort, especially to help with mild swelling or stiffness. Most Moyoama pillows are designed with enough space to hold a small pack securely inside, keeping it in place while you rest or move. Some of our models even include reusable packs made to fit perfectly in that space. If using your own, make sure it’s well-covered and at a safe temperature to avoid skin irritation.