Return/Refund Policy

Return & Refund Policy

We want to make the return process as smooth as possible for you.

POLICY RETURN DEADLINE:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted (if applicable)

Items with obvious signs of use. Any item not in its original condition is damaged, or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery will be deemed as non-returnable items.

  

RETURNS (IF APPLICABLE):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  

LATE OR MISSING REFUNDS (IF APPLICABLE):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please use the Contact Us the top of the page and send us an email. We will reply within 24 hours of hearing from you.

   

EXCHANGES (IF APPLICABLE):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by clicking the contact us at the top of this page.

We make sure to answer all emails within a 24 hour timeframe.

  

SHIPPING:

To return your product please email us for instructions we will answer your email within 24 hours. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Follow these 3 simple steps to return your product:

Step 1: Contact Us
Email us at feedback@moyoama.com with your order number and the reason for your return. We’ll guide you through the next steps.

Step 2: Send Your Package
Once you’ve received instructions from us, return the items to the address we provide. Make sure to use a shipping method with a Track & Trace code. As the sender, you are responsible for the return, so we strongly recommend choosing a traceable shipping option.

Step 3: Receive Your Refund
Once we receive your return in good condition, we will process the refund to your bank account within 14 business days.

Cancellation Policy

We understand that sometimes you may reconsider your purchase. However, please be advised that cancellations are possible within 24 HOURS of ordering.

For any questions or assistance, contact us at feedback@moyoama.com

Important Notes:

  • To be eligible for a refund or exchange, the returned product must be in its original condition with all labels and tags attached. The product should show no signs of use.

  • We reserve the right to refuse returns if we believe the items have been used or damaged beyond our control.

  • All returns are sent to our central warehouse in Asia at the customer’s expense.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If you have any questions or need further assistance, feel free to contact us at   feedback@moyoama.com

 

Comfort That Supports Recovery

Moyoama creates comfort products designed to make recovery safer, easier, and more peaceful.
Our post-surgery pillows are developed to protect sensitive areas, reduce pressure, and help you rest with confidence, whether at home, in bed, or while traveling.
Each product combines supportive filling, soft, breathable fabric, and practical design features to bring you lasting comfort during every stage of recovery.

The idea behind Moyoama is simple: recovery should not be painful or inconvenient. Every product we offer is made to support healing. physically and emotionally, by providing dependable comfort that helps you move more freely and rest more easily.

Quality You Can Rely On

We take quality seriously because reliable comfort begins with dependable materials and construction. Moyoama pillows are made for repeated use, easy to wash, quick to air dry, and built to keep their softness and shape over time. Each product is carefully inspected before shipping to ensure it meets our standards for comfort and durability.

If your item arrives damaged or defective, our team is ready to help. We respond to all customer inquiries within 24 hours and back every order with a 30-day satisfaction guarantee. If something isn’t right, we’ll fix it promptly and with care.

Our Commitment

Moyoama is built on a simple commitment: to make recovery more comfortable, one product at a time.
Our focus is on thoughtful design, consistent quality, and dependable service, the things that matter most when comfort is essential.

We understand that healing takes time, and small comforts can make a big difference. That’s why our pillows are made to offer more than just softness, they provide protection, stability, and peace of mind.

When you choose Moyoama, you choose comfort that’s made to last and support that feels personal.

Designed for Real Comfort

Moyoama pillows are crafted to meet genuine recovery needs, offering dependable comfort when it matters most. Each pillow is filled to maintain its shape without flattening and covered in soft, breathable fabric that feels gentle against sensitive skin. They arrive ready to use, never vacuum-sealed, so you receive full, supportive comfort from the start.

Our products are made for everyday practicality as much as for healing. Most are machine washable, ensuring simple care even during recovery, and many include space to hold cold or warm packs for additional relief from swelling or stiffness. Every design element, from the stitching to the contour, serves a purpose: to protect, support, and adapt naturally to your body’s needs.

The Moyoama collection includes pillows designed for post-surgery recovery, daily rest, travel comfort, and general protection. Each product is built to make life a little easier and every movement more comfortable.

Explore our full range of recovery and comfort pillows and find the one that best supports your healing journey.

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