Return/Refund Policy

Return & Refund Policy

We want to make the return process as smooth as possible for you.

POLICY RETURN DEADLINE:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted (if applicable)

Items with obvious signs of use. Any item not in its original condition is damaged, or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery will be deemed as non-returnable items.

  

RETURNS (IF APPLICABLE):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  

LATE OR MISSING REFUNDS (IF APPLICABLE):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please use the Contact Us the top of the page and send us an email. We will reply within 24 hours of hearing from you.

   

EXCHANGES (IF APPLICABLE):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by clicking the contact us at the top of this page.

We make sure to answer all emails within a 24 hour timeframe.

  

SHIPPING:

To return your product please email us for instructions we will answer your email within 24 hours. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Follow these 3 simple steps to return your product:

Step 1: Contact Us
Email us at feedback@moyoama.com with your order number and the reason for your return. We’ll guide you through the next steps.

Step 2: Send Your Package
Once you’ve received instructions from us, return the items to the address we provide. Make sure to use a shipping method with a Track & Trace code. As the sender, you are responsible for the return, so we strongly recommend choosing a traceable shipping option.

Step 3: Receive Your Refund
Once we receive your return in good condition, we will process the refund to your bank account within 14 business days.

Cancellation Policy

We understand that sometimes you may reconsider your purchase. However, please be advised that cancellations are possible within 24 HOURS of ordering.

For any questions or assistance, contact us at feedback@moyoama.com

Important Notes:

  • To be eligible for a refund or exchange, the returned product must be in its original condition with all labels and tags attached. The product should show no signs of use.

  • We reserve the right to refuse returns if we believe the items have been used or damaged beyond our control.

  • All returns are sent to our central warehouse in Asia at the customer’s expense.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If you have any questions or need further assistance, feel free to contact us at   feedback@moyoama.com

 

About Moyoama

Recovery changes how the body feels in ways that aren’t always easy to anticipate.

After surgery or during healing, comfort stops being a background detail and becomes something you notice throughout the day. Sitting for too long, shifting positions at night, or resting against sensitive areas can suddenly feel uncomfortable. Familiar routines require more care, more support, and more patience.

In those moments, comfort isn’t a luxury. It’s part of how people cope and recover.

Moyoama exists because that kind of support is often missing.

Why Moyoama exists

The idea for Moyoama came from seeing how poorly most “comfort” products perform during real recovery.

Pillows slip out of place, lose their shape, or require constant repositioning. Products meant to help often create new pressure points or feel unreliable over time, especially during long periods of sitting, rest, or sleep.

Moyoama was created to address those failures by focusing on how support actually behaves during recovery, not how it looks or sounds in theory.

Designed for real recovery

Recovery doesn’t happen in ideal conditions. It happens on couches, in beds, and during long stretches of stillness. It involves frequent repositioning, extended sitting, and nights where staying comfortable is a challenge.

Moyoama products are designed to stay in place, hold their shape, and provide steady support through those moments. Comfort should feel dependable, not something that requires constant adjustment or effort.

The goal is not to promise outcomes or replace medical care, but to reduce unnecessary discomfort in everyday recovery situations.

Support That Moves With You

Every recovery looks different. Some days you want to sit up, others you need extra support to rest, lean, or relax without discomfort. Our pillows are designed to adapt to those everyday moments, offering gentle support that helps you feel more at ease as your body heals.

They’re made to fit into real life, not the other way around.

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Thoughtfully made, with care at the center

Recovery is personal. Needs change, comfort is subjective, and no two bodies heal the same way.

Moyoama avoids one-size-fits-all promises. Products are designed to be adaptable and supportive, allowing people to use them in ways that fit their routines and preferences.

At its core, Moyoama exists to offer dependable comfort during moments that require patience and care. Not as a cure, but as quiet, reliable support when it matters most.

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